Frequently asked questions

The guarantee of operating with the best exchange company in the world, focused on the satisfaction of our customers.

You can get in touch with the Morocco Customer Service via our contact form. 

Global Exchange offers you an online money booking service for your trip with pick-up at one of our  offices at the airports in Morocco.

As well as getting a better price for your online exchange (more currency to travel with for the same money), this service saves time and reduces the anxiety of having the currency you need when travelling to another country with a different exchange rate.

No, the exchange rate applied on the website is better than that of our offices at the airport and, therefore, we guarantee you the best price online. In addition, by exchanging your currency online, you have the advantage of ensuring the availability of currencies that you may not be able to find at the airport.

If you need more information or want to know the exchange rate at the airport, please contact our Customer Service department.

Global Exchange is present in 5 international airports in Morocco: Casablanca, Marrakech, Tangier, Agadir and Fez. Check the location of our offices. 

In addition to Morocco, our company is present in 19 other countries and is currently in a process of constant expansion both in Brazil and the rest of the world.

Our offices at international airports are at your disposal 24 hours a day, 7 days a week.

In our offices in Morocco, we carry out exchange operations with a total of 17 currencies.

We do not charge commission on any of our foreign currency exchange operations, only a brokerage margin, which will be lower the larger the amount you exchange or if you decide to exchange online as opposed to in person at a physical branch.

Unlike banks, which charge you a commission and a brokerage margin, at Global Exchange we only charge a brokerage margin. Compare our margins with those of your bank and add the commission to see what you are overpaying.

In order to offer the most complete service possible to our customers, we offer you different methods to pay your currency in our offices: cash, Visa or Mastercard credit cards and debit cards such as Visa Electron.

We accept VISA and Mastercard credit and debit cards.

No, we do not accept travellers cheques in Morocco at the moment.

You can use this discount on your next exchange by presenting the card you have received at any of our offices in Morocco. This discount is applied to the exchange margin and has no expiry date. 

If you have any questions, please contact our  Customer Service Department.

The rigorous and seriousness with which Global Exchange carries out its procedures makes this situation unlikely. However, if it does occur, the ticket will be replaced on the spot.

No matter where you are, Global Exchange is a multinational company with a global reach that has several channels for you to contact us. Our excellence in customer service means that we consider and resolve each and every problem that our clients may communicate to us, in the best possible way.

Foreign tourists not resident in Morocco may leave the country with a maximum of 2,000 dirhams (MAD) undeclared. Above this amount, they must be declared. On the other hand, Moroccan tourists travelling outside the country can travel with up to 40 000 dirhams, and this figure can be increased in the case of business or religious trips.

As for entering the country, you can enter the country with up to MAD 100,000 in foreign currency without declaring it, but beyond this amount, you will have to do so at customs. 

Finally, to exchange more than 2,000 dirhams, Moroccan law requires you to prove that you have acquired this amount with a receipt from a bank, bureau de change or even an ATM. 

You can consult all the vacancies we are currently offering in Morocco on Global Exchange's corporate website. If you don't find what you are looking for, send us your CV to the e-mail: atencioncliente@grupoglobalexchange.com and you could be part of our team tomorrow.

You can send us your resume through Global Exchange's corporate website, where you can also consult all the vacancies we have available at the moment in Morocco, or by e-mail: atencioncliente@grupoglobalexchange.com.

In Global Exchange we believe in the talent, motivation and commitment of our team, which has made us the third leading currency exchange company in the world. Consequently, we put at your disposal a working environment in which everyone has the opportunity to grow and develop their potential.